You’re free to withdraw winnings from your deposit before activating the bonus. However, once you start playing with the bonus funds, a 35x wagering requirement will apply. If you try to withdraw before completing this, the bonus will be forfeited – offering you full control if you’ve already secured a profit from your own funds.
- Users can register and play without major restrictions, although the casino is not governed by any single national gambling authority outside Curaçao.
- This typically occurs when large sums are involved or if the transaction pattern appears irregular.
- The welcome bonus includes a 100% deposit match up to €800 and 200 free spins on the Book of Dead slot.
- Big Lucky offers a fixed 10% cashback on net losses from slot play every Thursday.
- It comes from a reputable operated called White Star B.V. They are known from behind several other brands, which means that they have done something correctly.
What are the most common bonuses on Big Lucky Casino’s promotion pages?
Whether you’re familiar with fiat or crypto, there is an option for YouTube to process transactions seamlessly. There are also security measures to prevent breaches while you’re playing your favourite games. The casino also holds a license from Curacao, which means it emphasises player safety and game fairness standards.
Random Prize Drops
However, it begins with a chatbot, which then forwards you to a human where you can receive immediate assistance. You can reach out to email support at , where a knowledgeable customer representative is available to provide a detailed explanation of your challenges. Once your email is received, the agent thoroughly scrutinises the challenge before providing a comprehensive response within 24 hours. The responsible gambling section offers a range of tools and resources designed to support players facing gambling-related issues.
Live Dealer Casino
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Big Lucky Casino wants you to find your answer first in FAQ-section but if that won´t be enough for you, they do have a 24/7 chat and e-mail support available. They also have a section for responsible gaming where you´ll find instructions on safer gambling. The casino also has tools, where you can set limits, time-outs and reality checks. To evaluate Big Lucky’s customer service, we began by testing the live chat feature with questions related to payments, bonuses, and general background.
The Story Behind Big Lucky Casino
Lastly I cannot even see the status of that deposit anymore since their transaction list only goes back a week. We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread. Big Lucky provides some general advice on moderation and how to avoid gambling beyond your means. While this serves as a basic starting point, it’s worth noting that the casino is operated by the same group behind multiple established platforms.
The platform features over 8,000 games from almost 120 providers, including a premium live casino section powered by Evolution and Pragmatic Play. Big Lucky offers everything from classic table games to modern game shows. Big Lucky Casino holds a license from Curacao, which promotes responsible gaming and fair games at online casinos. Thousands of games are sourced from well-established game providers with extensive industry experience. They use RNG technology to guarantee fair outcomes by generating random numbers every second, making it impossible to predict.
Maximum Winnings
- Instead of dangling a huge matched deposit with heavy terms, it gives every player a 10–20% daily cashback based on net losses, with no upper limit.
- This means you’ll play with your deposited funds first, and any winnings from that can be withdrawn immediately without triggering wagering requirements.
- Big Lucky Casino is one of those brands that instatly give you this feeling “Are you sure”.
- After approval, e-wallets and cryptocurrencies generally take a few hours.
- There is no guaranteed response time via email, especially during busy periods, but in our experience, replies typically arrive within half a day.
- The responsible gambling section offers a range of tools and resources designed to support players facing gambling-related issues.
Personally I do not like when brands are “promising” winnings in their names. This casino runs on same algorithms as any other, so there are no guaranteed winnings Big Lucky Casino for anyone. So make sure you will play responsibly as on any other online casino.
At Bonkku.com, we offer up-to-date information about online casinos, casino gaming and various casino bonuses, with the easiest filters available on the internet. New or existing casino players are often offered deposit bonus in exchange for depositing real money into their casino account. Unfortunately, our database currently does not contain any welcome deposit bonuses from Big Lucky Casino.
Whether you’re locked out of your account, need help understanding a bonus, or want clarification on a withdrawal, the support team is available around the clock. If you plan to use a bonus at this casino, you may run into issues. If you want to make sure you have an enjoyable gaming experience, I recommend you look for a casino with fair T&Cs. And if you decide to play at this casino despite the unfair rules, at least read the T&Cs carefully before you start playing, to make sure you know what to expect. Big Lucky Casino is one of those brands that instatly give you this feeling “Are you sure”.